I have had the experience of receiving many service calls after
Geek Squad has been out to see one of my newer customers. Usually in my experience
Geek Squad has "taken care of the problem" on the customer's machine and weeks later they experience the same error or problem that they had previously or a whole new set of problems will arise. I think the concept of
Geek Squad is excellent, but as I read the customer reviews on this company, I cannot help but wonder if their services might be overpriced while their service underdelivers. Perhaps having a national company specialize in quick fixes for your computer is only "ideal" but not practical. Imagine having to train thousands of technicians on how to diagnose computer issues.
If you simply go on to Google and search for "Geek Squad Reviews" you will find (depends on where you are searching, the results I am about to discuss are results from the Denver, Colorado area many negative reviews. As I look at it, I see many 1 star and 3 star reviews. Internet reviews cannot be the only thing you rely on when doing your research but many of those reviews seem to be genuine.
Not only is there several negative reviews in "
Google Places" but there are several complaints posted to sites like www.pissedconsumer.com, www.reportyourcomplaint.com, www.consumerist.com. Many of the posts and complaints that I have reviewed question Geek Squad's ability and also their prices. It seems that many believe that Geek Squad is too expensive and ineffective. After reviewing many of the
Geek Squad reviews and blog posts that I have, the most interesting was this post from a "former employee" of Geek Squad.
